Managing return-to-sender templates

When you are inspecting a quarantined message and choose the Return to sender action, the main Return Message to Sender window appears as shown below.  Notice that no template is selected and all the message property fields are blank.  You can immediately enter the information to be returned with just this message alone, or you may create templates that can be used for other quarantine messages that are to be returned.

Press to create new templates.

Using pre-created templates is simple — just chose the appropriate one from the drop-down list.

Note:

The templates you see above are merely samples for documentation purposes only.  Praetor does not come with any factory-supplied templates and so you will see the following when you press .

 

To manage the available templates that have pre-defined message subject and body text, press . The Manage Templates window appears and lists any templates that have already been created as shown below. Here buttons are available to create a new template (Add), edit (Edit) or delete (Remove) an existing one.

 

 

Creating a new template

Pressing creates a blank template where you may enter the template name and define what text should appear in the subject and message body whenever the template is used to return a message to the sender.

Press when you are done entering the information for the new template.

 

Edit an existing template

To edit an existing template, select it and press . The saved subject and message body text will be displayed and may be edited.

Press when you are done with your changes.

 

 

Delete a template

To delete a template, simply highlight the template from the list and press .